One of the overlooked element of a
Workplace is its People (Users as we refer to them) , we put our energies on
improving the tools to make users more productive and bring efficiency . But
with the advent of Wearables will the focus be on real arbiter at the Workplace
“THE USER”. Will industry Use wearable sensors and
digital data to deliver people analytics?
What it is and does?
Ø Turbo-charged
company ID badge (microphones, Bluetooth, infrared) to track all sorts of data
points about employees to find what its most
effective employees do differently
Ø You
collect the data , do some magic and provide analysis, which an organization
uses to bring in change
Interesting case study at Bank of
America Call Center - http://bit.ly/1LhY251
Ø So
what did they found at BoA? “People who
spend all their time talking to 5 other people at the company completed calls
in half the time as people in the least cohesive groups. It was a straight-line
relationship, very powerful” –
Enable groups , Give people breaks together. Find social levers
Ø Result
23 % improved productivity, time taken to finish the call. Turnover went down
by 28%
Go on read the report and you will
find another interesting relation between size
of lunch table and job satisfaction J
.
http://www.humanyze.com/
- Spinoff of the MIT Media Lab