VDI Benefits

With Self Servicing of Desktops as in the case of Servers VDI has potential to reduce IT effort.

Workspace 2020

Nice depiction from Login VSI on how the Workplace is Changing.

Interesting is the application landscape which as heavily tilted in favor of Windows. Today applications are created from Ground up as SaaS apps which reduces the reliance on Windows as a OS and frees access constraints. This Gradual change will lead  to reduced dominance of a platform and device.
AI and Virtual assistant is another interesting one which most likely transform into a Helpdesk agent and more for an end user